Banner Life family of companies vs IMG®: most-reported complaints compared
Most-reported issues at Banner Life family of companies and IMG®, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Banner Life family of companies
TrustScore 4.5 · 2,792 reviews on Trustpilot.
290 reviews analysed, 2026-02-04 to 2026-09-24.
Complaint rate (recent window): 13%
0% of negative reviews get a company reply.
“Cancellation is Intentionally slow and onerous”
IMG®
TrustScore 4.6 · 24,923 reviews on Trustpilot.
1,258 reviews analysed, 2026-06-05 to 2026-09-23.
Complaint rate (recent window): 5%
57% of negative reviews get a company reply.
“They actually declined our claim initially, then when we contested it and provided yet another drs note, it was eventually approved ALMOST A YEAR LATER!!!!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Banner Life family of companies | IMG® |
|---|---|---|
| Support unhelpful | 45% | 27% |
| Support unreachable | 26% | 21% |
| Account/app problems | 9% | 26% |
| Other | 7% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Banner Life family of companies or IMG®.