Banner Life family of companies vs Glacier Insurance Company: most-reported complaints compared
Most-reported issues at Banner Life family of companies and Glacier Insurance Company, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Banner Life family of companies
TrustScore 4.5 · 2,792 reviews on Trustpilot.
290 reviews analysed, 2026-02-04 to 2026-09-24.
Complaint rate (recent window): 13%
0% of negative reviews get a company reply.
“Cancellation is Intentionally slow and onerous”
Glacier Insurance Company
TrustScore 4.7 · 1,325 reviews on Trustpilot.
303 reviews analysed, 2021-02-04 to 2026-09-12.
Complaint rate (recent window): 8%
74% of negative reviews get a company reply.
“The agents don't return calls in a timely fashion”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Banner Life family of companies | Glacier Insurance Company |
|---|---|---|
| Support unhelpful | 45% | 19% |
| Support unreachable | 26% | 24% |
| Billing errors | 10% | 12% |
| Account/app problems | 9% | 17% |
| Other | 7% | 11% |
| Overcharging | 5% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Banner Life family of companies or Glacier Insurance Company.