Banner Life family of companies vs Combined Insurance (US): most-reported complaints compared
Most-reported issues at Banner Life family of companies and Combined Insurance (US), according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Banner Life family of companies
TrustScore 4.5 · 2,792 reviews on Trustpilot.
290 reviews analysed, 2026-02-04 to 2026-09-24.
Complaint rate (recent window): 13%
0% of negative reviews get a company reply.
“Cancellation is Intentionally slow and onerous”
Combined Insurance (US)
TrustScore 4.7 · 1,859 reviews on Trustpilot.
468 reviews analysed, 2023-02-22 to 2026-09-24.
Complaint rate (recent window): 6%
71% of negative reviews get a company reply.
“Combined has never paid a claim without denying it.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Banner Life family of companies | Combined Insurance (US) |
|---|---|---|
| Support unhelpful | 45% | 39% |
| Support unreachable | 26% | 17% |
| Billing errors | 10% | 13% |
| Account/app problems | 9% | 9% |
| Other | 7% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Banner Life family of companies or Combined Insurance (US).