aven.com vs Sallie Mae: most-reported complaints compared
Most-reported issues at aven.com and Sallie Mae, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
aven.com
TrustScore 4.9 · 10,708 reviews on Trustpilot.
768 reviews analysed, 2025-07-22 to 2026-09-23.
Complaint rate (recent window): 2%
81% of negative reviews get a company reply.
“App doesn't work. -No mail communication whatsoever. -No one answers the phone.”
Sallie Mae
TrustScore 4.6 · 5,492 reviews on Trustpilot.
1,926 reviews analysed, 2026-07-24 to 2026-09-24.
Complaint rate (recent window): 9%
95% of negative reviews get a company reply.
“tacking on an 18% interest rate is astronomically wild!!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | aven.com | Sallie Mae |
|---|---|---|
| Support unreachable | 29% | 4% |
| Misleading pricing | 25% | 24% |
| Support unhelpful | 21% | 25% |
| Account/app problems | 18% | 10% |
| Other | 16% | 11% |
| Overcharging | 10% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, aven.com or Sallie Mae.