AssuranceAmerica vs Combined Insurance (US): most-reported complaints compared
Most-reported issues at AssuranceAmerica and Combined Insurance (US), according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
AssuranceAmerica
TrustScore 4.8 · 1,654 reviews on Trustpilot.
498 reviews analysed, 2023-11-22 to 2026-09-20.
Complaint rate (recent window): 4%
83% of negative reviews get a company reply.
“I agreed to the policy and put my card info in but the policy wasn't activated until I signed the agreement.”
Combined Insurance (US)
TrustScore 4.7 · 1,859 reviews on Trustpilot.
468 reviews analysed, 2023-02-22 to 2026-09-24.
Complaint rate (recent window): 6%
71% of negative reviews get a company reply.
“Combined has never paid a claim without denying it.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | AssuranceAmerica | Combined Insurance (US) |
|---|---|---|
| Support unhelpful | 28% | 39% |
| Support unreachable | 23% | 17% |
| Account/app problems | 17% | 9% |
| Other | 13% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, AssuranceAmerica or Combined Insurance (US).