AquaTru vs PUREPLUS: most-reported complaints compared
Most-reported issues at AquaTru and PUREPLUS, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
AquaTru
TrustScore 4 · 326 reviews on Trustpilot.
180 reviews analysed, 2026-05-07 to 2026-09-20.
Complaint rate (recent window): 22%
86% of negative reviews get a company reply.
“it stopped working completely after only 6 months of use”
PUREPLUS
TrustScore 4 · 201 reviews on Trustpilot.
102 reviews analysed, 2025-03-31 to 2026-09-02.
Complaint rate (recent window): 30%
100% of negative reviews get a company reply.
“Received the product that doesn't fit”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | AquaTru | PUREPLUS |
|---|---|---|
| Faulty product | 59% | 13% |
| Support unhelpful | 36% | 16% |
| Delivery failed | 15% | 39% |
| Delivery late | 13% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, AquaTru or PUREPLUS.