APEC Water Systems vs Express Water: most-reported complaints compared
Most-reported issues at APEC Water Systems and Express Water, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
APEC Water Systems
TrustScore 4.2 · 878 reviews on Trustpilot.
198 reviews analysed, 2026-04-10 to 2026-09-14.
Complaint rate (recent window): 20%
100% of negative reviews get a company reply.
“Until a crack in the third cylinder cap! Did not know it was leaking until the water was all over my wood floors.”
Express Water
TrustScore 4.1 · 1,192 reviews on Trustpilot.
233 reviews analysed, 2026-01-11 to 2026-09-19.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“That tank arrived damaged and did not include the valve I was promised when I purchased it.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | APEC Water Systems | Express Water |
|---|---|---|
| Faulty product | 42% | 16% |
| Support unhelpful | 40% | 16% |
| Delivery failed | 12% | 26% |
| Support unreachable | 10% | 10% |
| Delivery late | 5% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, APEC Water Systems or Express Water.