American Express vs Remitly: most-reported complaints compared
Most-reported issues at American Express and Remitly, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Express
TrustScore 1.3 · 913 reviews on Trustpilot.
182 reviews analysed, 2025-11-28 to 2026-09-23.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“It took 3 months, hours of complaints and a complaint to the ombudsman to resolve.”
Remitly
TrustScore 4.6 · 121,261 reviews on Trustpilot.
2,933 reviews analysed, 2025-11-20 to 2026-09-27.
Complaint rate (recent window): 9%
96% of negative reviews get a company reply.
“More than 10 days later, the refund still has not been returned to me.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Express | Remitly |
|---|---|---|
| Support unhelpful | 47% | 28% |
| Account/app problems | 22% | 18% |
| Billing errors | 13% | 15% |
| Overcharging | 6% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Express or Remitly.