American Express vs Pangea Money Transfer: most-reported complaints compared
Most-reported issues at American Express and Pangea Money Transfer, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Express
TrustScore 1.3 · 913 reviews on Trustpilot.
182 reviews analysed, 2025-11-28 to 2026-09-23.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“It took 3 months, hours of complaints and a complaint to the ombudsman to resolve.”
Pangea Money Transfer
TrustScore 4.5 · 4,062 reviews on Trustpilot.
277 reviews analysed, 2025-03-31 to 2026-09-23.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“I got scammed can I get my money back”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Express | Pangea Money Transfer |
|---|---|---|
| Support unhelpful | 47% | 17% |
| Account/app problems | 22% | 23% |
| Support unreachable | 16% | 9% |
| Billing errors | 13% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Express or Pangea Money Transfer.