American Cruise Lines vs Quark Expeditions: most-reported complaints compared
Most-reported issues at American Cruise Lines and Quark Expeditions, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Cruise Lines
TrustScore 4.8 · 10,539 reviews on Trustpilot.
739 reviews analysed, 2025-07-17 to 2026-09-20.
Complaint rate (recent window): 2%
77% of negative reviews get a company reply.
“serve the guest old food that has been cooked days ago”
Quark Expeditions
TrustScore 4.9 · 556 reviews on Trustpilot.
220 reviews analysed, 2022-12-29 to 2026-09-24.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“The company changed the itinerary at the last minute deleting a major part of the trip”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Cruise Lines | Quark Expeditions |
|---|---|---|
| Not as described | 15% | 46% |
| Support unhelpful | 12% | 38% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Cruise Lines or Quark Expeditions.