American Collectors Insurance vs Ethos: most-reported complaints compared
Most-reported issues at American Collectors Insurance and Ethos, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Collectors Insurance
TrustScore 4.9 · 22,015 reviews on Trustpilot.
282 reviews analysed, 2025-06-18 to 2026-09-03.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“ms vicky was no help and i felt the denial from the conversation first started just a bad experiance”
Ethos
TrustScore 4.9 · 7,599 reviews on Trustpilot.
929 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 2%
98% of negative reviews get a company reply.
“Phone calls go on hold for indefinite times, and even when I provided call back number I was never contacted.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Collectors Insurance | Ethos |
|---|---|---|
| Support unhelpful | 28% | 26% |
| Support unreachable | 22% | 30% |
| Other | 17% | 12% |
| Account/app problems | 10% | 8% |
| Misleading pricing | 9% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Collectors Insurance or Ethos.