ALA Insurance vs The Exeter: most-reported complaints compared
Most-reported issues at ALA Insurance and The Exeter, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ALA Insurance
TrustScore 4.9 · 22,908 reviews on Trustpilot.
460 reviews analysed, 2024-02-16 to 2026-09-10.
Complaint rate (recent window): 1%
90% of negative reviews get a company reply.
“Spectrum has really long waiting times, very often rude and not very helpful.”
The Exeter
TrustScore 4 · 1,477 reviews on Trustpilot.
338 reviews analysed, 2017-10-16 to 2026-09-25.
Complaint rate (recent window): 22%
99% of negative reviews get a company reply.
“Whenever a claim is attempted, you’re met with endless delays”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ALA Insurance | The Exeter |
|---|---|---|
| Warranty disputes | 44% | 28% |
| Support unreachable | 17% | 16% |
| Support unhelpful | 16% | 37% |
| Other | 14% | 9% |
| Overcharging | 6% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ALA Insurance or The Exeter.