Agora.io vs Instagram: most-reported complaints compared
Most-reported issues at Agora.io and Instagram, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Agora.io
TrustScore 2.6 · 5 reviews on Trustpilot.
5 reviews analysed, 2024-05-21 to 2026-07-21.
Complaint rate (recent window): 100%
0% of negative reviews get a company reply.
“When I upgraded, the 9,000+ minutes I had already used on the FREE plan were deducted from my paid Starter plan.”
TrustScore 1.3 · 4,729 reviews on Trustpilot.
130 reviews analysed, 2026-05-06 to 2026-09-22.
Complaint rate (recent window): 79%
0% of negative reviews get a company reply.
“Did nothing and suspended account?”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Agora.io | |
|---|---|---|
| Support unhelpful | 80% | 12% |
| Account/app problems | 40% | 74% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Agora.io or Instagram.