Acumen Mortgages vs Loan.co.uk: most-reported complaints compared
Most-reported issues at Acumen Mortgages and Loan.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Acumen Mortgages
TrustScore 4.9 · 1,267 reviews on Trustpilot.
240 reviews analysed, 2017-08-04 to 2026-09-01.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Not very professional”
Loan.co.uk
TrustScore 4.9 · 3,220 reviews on Trustpilot.
316 reviews analysed, 2023-10-24 to 2026-09-02.
Complaint rate (recent window): 1%
40% of negative reviews get a company reply.
“we were, again, told that we had to ‘speak to someone’ to stop the application”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Acumen Mortgages | Loan.co.uk |
|---|---|---|
| Other | 42% | 23% |
| Support unhelpful | 39% | 49% |
| Overcharging | 14% | 11% |
| Support unreachable | 11% | 17% |
| Misleading pricing | 6% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Acumen Mortgages or Loan.co.uk.