Acumen Mortgages vs Heron Financial: most-reported complaints compared
Most-reported issues at Acumen Mortgages and Heron Financial, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Acumen Mortgages
TrustScore 4.9 · 1,267 reviews on Trustpilot.
240 reviews analysed, 2017-08-04 to 2026-09-01.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Not very professional”
Heron Financial
TrustScore 5 · 2,348 reviews on Trustpilot.
235 reviews analysed, 2018-04-25 to 2026-09-02.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“shockingly, Aidan replied saying he was “surprised” we made an offer”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Acumen Mortgages | Heron Financial |
|---|---|---|
| Other | 42% | 14% |
| Support unhelpful | 39% | 64% |
| Overcharging | 14% | 9% |
| Support unreachable | 11% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Acumen Mortgages or Heron Financial.