Above Lending vs Freedom Mortgage : most-reported complaints compared
Most-reported issues at Above Lending and Freedom Mortgage , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Above Lending
TrustScore 4.9 · 5,328 reviews on Trustpilot.
381 reviews analysed, 2025-04-18 to 2026-09-02.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“transparency of the loan details is appalling”
Freedom Mortgage
TrustScore 4.8 · 5,560 reviews on Trustpilot.
780 reviews analysed, 2026-06-24 to 2026-09-24.
Complaint rate (recent window): 3%
0% of negative reviews get a company reply.
“I called back and was told the same thing. On the phone now for more than 18 minutes waiting for the bankruptcy department to answer my phone call.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Above Lending | Freedom Mortgage |
|---|---|---|
| Overcharging | 23% | 11% |
| Support unhelpful | 14% | 30% |
| Billing errors | 8% | 32% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Above Lending or Freedom Mortgage .