AARDY vs Ethos: most-reported complaints compared
Most-reported issues at AARDY and Ethos, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
AARDY
TrustScore 4.9 · 50,240 reviews on Trustpilot.
1,350 reviews analysed, 2026-01-04 to 2026-09-23.
Complaint rate (recent window): 1%
82% of negative reviews get a company reply.
“when you want to drill down it was not as easy.”
Ethos
TrustScore 4.9 · 7,599 reviews on Trustpilot.
929 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 2%
98% of negative reviews get a company reply.
“Phone calls go on hold for indefinite times, and even when I provided call back number I was never contacted.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | AARDY | Ethos |
|---|---|---|
| Account/app problems | 22% | 8% |
| Support unhelpful | 22% | 26% |
| Other | 15% | 12% |
| Misleading pricing | 8% | 23% |
| Support unreachable | 8% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, AARDY or Ethos.