Aardvark Accounting vs Orange Genie : most-reported complaints compared
Most-reported issues at Aardvark Accounting and Orange Genie , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Aardvark Accounting
TrustScore 4.7 · 229 reviews on Trustpilot.
162 reviews analysed, 2023-10-03 to 2026-08-27.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“I estimate their mistakes have cost me around £2,500”
Orange Genie
TrustScore 4.8 · 1,512 reviews on Trustpilot.
197 reviews analysed, 2022-07-22 to 2025-06-25.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“Thieves who have been "skimming" from every payslip it would seem for at least the last 5 years.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Aardvark Accounting | Orange Genie |
|---|---|---|
| Support unhelpful | 71% | 46% |
| Support unreachable | 29% | 44% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Aardvark Accounting or Orange Genie .