Is Yorkshire Building Society legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 910 public Trustpilot reviews published 2022-06-02 to 2026-09-23 — see the Trustpilot page. Not affiliated with Trustpilot or Yorkshire Building Society.
Yorkshire Building Society is an established company with 11,029 Trustpilot reviews and a 4.7 TrustScore. In our census of recent reviews, 7% were classified as complaints, most often account/app problems, support unhelpful, other. Elsewhere it scores 4.3★ on Google. Of 498 company replies to negative reviews analysed, 16% engaged with the specific problem.
What official records show
FCA (2025-H2): 73.7% of ombudsman cases upheld against the firm.
FOS (H2-2025): 21.2% of ombudsman cases upheld against the firm.
What goes wrong most, according to reviewers
- Account/app problems — 231 reports (46% of complaints)
- Support unhelpful — 169 reports (34% of complaints)
- Other — 68 reports (14% of complaints)
Full evidence, quotes and trends: the Yorkshire Building Society complaint report.