Is Utilita legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 1,127 public Trustpilot reviews published 2025-01-07 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or Utilita.
Utilita is an established company with 112,695 Trustpilot reviews and a 4.3 TrustScore. In our census of recent reviews, 18% were classified as complaints, most often support unhelpful, support unreachable, billing errors. Elsewhere it scores 1.6★ on Google, 4.4★ on the App Store, 4.1★ on Google Play, 1.15★ on Reviews.io. Of 663 company replies to negative reviews analysed, 77% engaged with the specific problem.
What official records show
CITIZENS_ADVICE (Q3 2018): 2.25★ Citizens Advice rating.
CITIZENS_ADVICE (Q3 2019): 2.1★ Citizens Advice rating.
CITIZENS_ADVICE (Q1 2020): 1.75★ Citizens Advice rating.
What goes wrong most, according to reviewers
- Support unhelpful — 261 reports (42% of complaints), rising
- Support unreachable — 167 reports (27% of complaints)
- Billing errors — 115 reports (19% of complaints), rising
Full evidence, quotes and trends: the Utilita complaint report.