Is TUI legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 111 public Trustpilot reviews published 2021-12-18 to 2026-09-24 — see the Trustpilot page. Not affiliated with Trustpilot or TUI.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

TUI is an established company with 2,419 Trustpilot reviews and a 1.8 TrustScore. In our census of recent reviews, 85% were classified as complaints, most often support unhelpful, not as described, support unreachable.

What goes wrong most, according to reviewers

Support unhelpful — 51 reports (54% of complaints), rising
Not as described — 27 reports (29% of complaints)
Support unreachable — 20 reports (21% of complaints)

Full evidence, quotes and trends: the TUI complaint report.