Is TUI.com Deutschland legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 103 public Trustpilot reviews published 2023-09-12 to 2026-08-28 — see the Trustpilot page. Not affiliated with Trustpilot or TUI.com Deutschland.

TUI.com Deutschland is an established company with 18,956 Trustpilot reviews and a 4 TrustScore. In our census of recent reviews, 70% were classified as complaints, most often support unhelpful, not as described, support unreachable. Elsewhere it scores 4.5★ on the App Store. Of 48 company replies to negative reviews analysed, 4% engaged with the specific problem.

What goes wrong most, according to reviewers

Support unhelpful — 32 reports (44% of complaints), rising
Not as described — 19 reports (26% of complaints)
Support unreachable — 13 reports (18% of complaints)

Full evidence, quotes and trends: the TUI.com Deutschland complaint report.