Is Trainline legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 1,867 public Trustpilot reviews published 2026-07-26 to 2026-09-26 — see the Trustpilot page. Not affiliated with Trustpilot or Trainline.

Trainline is an established company with 155,043 Trustpilot reviews and a 4.1 TrustScore. In our census of recent reviews, 22% were classified as complaints, most often poor core service, other, support unhelpful. Elsewhere it scores 2.2★ on Google. Of 48 company replies to negative reviews analysed, 13% engaged with the specific problem.

What goes wrong most, according to reviewers

Poor core service — 139 reports (20% of complaints), rising
Other — 118 reports (17% of complaints)
Support unhelpful — 106 reports (15% of complaints)

Full evidence, quotes and trends: the Trainline complaint report.