Is Purl Soho legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 390 public Trustpilot reviews published 2025-05-13 to 2026-09-16 — see the Trustpilot page. Not affiliated with Trustpilot or Purl Soho.

Purl Soho is an established company with 2,629 Trustpilot reviews and a 4.9 TrustScore. In our census of recent reviews, 2% were classified as complaints, most often not as described, delivery failed, faulty product. Of 66 company replies to negative reviews analysed, 91% engaged with the specific problem.

What goes wrong most, according to reviewers

Not as described — 17 reports (30% of complaints)
Delivery failed — 13 reports (23% of complaints), rising
Faulty product — 8 reports (14% of complaints)

Full evidence, quotes and trends: the Purl Soho complaint report.