Is Pumpkin Pet Insurance legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 439 public Trustpilot reviews published 2026-02-17 to 2026-09-24 — see the Trustpilot page. Not affiliated with Trustpilot or Pumpkin Pet Insurance.
Pumpkin Pet Insurance is an established company with 3,834 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 4% were classified as complaints, most often warranty disputes, support unhelpful, support unreachable. Elsewhere it scores 4.6★ on Google. Of 196 company replies to negative reviews analysed, 36% engaged with the specific problem.
What goes wrong most, according to reviewers
- Warranty disputes — 26 reports (46% of complaints)
- Support unhelpful — 12 reports (21% of complaints)
- Support unreachable — 9 reports (16% of complaints), rising
Full evidence, quotes and trends: the Pumpkin Pet Insurance complaint report.