Is On the Beach legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 3,395 public Trustpilot reviews published 2026-06-08 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or On the Beach.
On the Beach is an established company with 99,524 Trustpilot reviews and a 3.8 TrustScore. In our census of recent reviews, 32% were classified as complaints, most often support unreachable, not as described, support unhelpful. Elsewhere it scores 1.8★ on Google, 4.9★ on the App Store, 4.8★ on Google Play, 4.2★ on Feefo. Of 1399 company replies to negative reviews analysed, 26% engaged with the specific problem.
What goes wrong most, according to reviewers
- Support unreachable — 537 reports (38% of complaints)
- Not as described — 383 reports (27% of complaints)
- Support unhelpful — 285 reports (20% of complaints)
Full evidence, quotes and trends: the On the Beach complaint report.