Is Next legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 3,283 public Trustpilot reviews published 2026-04-10 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or Next.

Next is an established company with 300,064 Trustpilot reviews and a 4.3 TrustScore. In our census of recent reviews, 19% were classified as complaints, most often delivery late, delivery failed, support unhelpful. Elsewhere it scores 3.8★ on Google, 4.8★ on the App Store, 3.46★ on Reviews.io. Of 814 company replies to negative reviews analysed, 57% engaged with the specific problem.

What goes wrong most, according to reviewers

Delivery late — 381 reports (36% of complaints), rising
Delivery failed — 318 reports (30% of complaints)
Support unhelpful — 129 reports (12% of complaints)

Full evidence, quotes and trends: the Next complaint report.