Is Monument legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 317 public Trustpilot reviews published 2024-02-23 to 2026-09-02 — see the Trustpilot page. Not affiliated with Trustpilot or Monument.

Monument is an established company with 1,921 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 6% were classified as complaints, most often account/app problems, support unhelpful, support unreachable. Of 98 company replies to negative reviews analysed, 44% engaged with the specific problem.

What goes wrong most, according to reviewers

Account/app problems — 37 reports (37% of complaints)
Support unhelpful — 24 reports (24% of complaints), rising
Support unreachable — 22 reports (22% of complaints)

Full evidence, quotes and trends: the Monument complaint report.