Is Leeds Building Society legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 631 public Trustpilot reviews published 2026-02-18 to 2026-09-14 — see the Trustpilot page. Not affiliated with Trustpilot or Leeds Building Society.
Leeds Building Society is an established company with 8,955 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 3% were classified as complaints, most often account/app problems, support unhelpful, support unreachable. Elsewhere it scores 3.3★ on Google. Of 424 company replies to negative reviews analysed, 45% engaged with the specific problem.
What official records show
FCA (2025-H2): 67.8% of ombudsman cases upheld against the firm.
FOS (H2-2025): 30.1% of ombudsman cases upheld against the firm.
What goes wrong most, according to reviewers
- Account/app problems — 22 reports (27% of complaints), rising
- Support unhelpful — 21 reports (26% of complaints)
- Support unreachable — 16 reports (20% of complaints), rising
Full evidence, quotes and trends: the Leeds Building Society complaint report.