Is kate & tom's legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 226 public Trustpilot reviews published 2021-04-01 to 2026-09-14 — see the Trustpilot page. Not affiliated with Trustpilot or kate & tom's.

kate & tom's is an established company with 998 Trustpilot reviews and a 4.9 TrustScore. In our census of recent reviews, 0% were classified as complaints, most often not as described, support unhelpful, support unreachable. Elsewhere it scores 4.7★ on Google.

What goes wrong most, according to reviewers

Not as described — 10 reports (44% of complaints)
Support unhelpful — 7 reports (30% of complaints)
Support unreachable — 4 reports (17% of complaints)

Full evidence, quotes and trends: the kate & tom's complaint report.