Is Jet2holidays legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 3,805 public Trustpilot reviews published 2026-07-29 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or Jet2holidays.

Jet2holidays is an established company with 491,760 Trustpilot reviews and a 4.4 TrustScore. In our census of recent reviews, 17% were classified as complaints, most often not as described, other, support unhelpful. Elsewhere it scores 1.5★ on Google, 4.8★ on the App Store, 1.8★ on Reviews.io, 4.8★ on Feefo. Of 1268 company replies to negative reviews analysed, 2% engaged with the specific problem.

What goes wrong most, according to reviewers

Not as described — 440 reports (33% of complaints)
Other — 437 reports (32% of complaints)
Support unhelpful — 196 reports (15% of complaints)

Full evidence, quotes and trends: the Jet2holidays complaint report.