Is iD Mobile legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 1,595 public Trustpilot reviews published 2026-03-17 to 2026-09-25 — see the Trustpilot page. Not affiliated with Trustpilot or iD Mobile.
iD Mobile is an established company with 71,656 Trustpilot reviews and a 4.2 TrustScore. In our census of recent reviews, 39% were classified as complaints, most often poor core service, support unhelpful, support unreachable. Elsewhere it scores 4.4★ on Google, 4.5★ on the App Store, 4.4★ on Google Play, 4.6★ on Feefo. Of 945 company replies to negative reviews analysed, 79% engaged with the specific problem.
What official records show
What goes wrong most, according to reviewers
- Poor core service — 423 reports (47% of complaints)
- Support unhelpful — 226 reports (25% of complaints), rising
- Support unreachable — 171 reports (19% of complaints)
Full evidence, quotes and trends: the iD Mobile complaint report.