Is Hays Travel legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 3,402 public Trustpilot reviews published 2025-02-13 to 2026-09-23 — see the Trustpilot page. Not affiliated with Trustpilot or Hays Travel.

Hays Travel is an established company with 438,001 Trustpilot reviews and a 4.9 TrustScore. In our census of recent reviews, 1% were classified as complaints, most often support unhelpful, misleading pricing, other. Elsewhere it scores 4.4★ on Google, 4.7★ on the App Store, 4.9★ on Google Play, 1.71★ on Reviews.io. Of 609 company replies to negative reviews analysed, 40% engaged with the specific problem.

What goes wrong most, according to reviewers

Support unhelpful — 178 reports (34% of complaints)
Misleading pricing — 102 reports (19% of complaints), rising
Other — 87 reports (16% of complaints)

Full evidence, quotes and trends: the Hays Travel complaint report.