Is Flight Centre UK legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 626 public Trustpilot reviews published 2019-05-23 to 2026-09-23 — see the Trustpilot page. Not affiliated with Trustpilot or Flight Centre UK.

Flight Centre UK is an established company with 41,337 Trustpilot reviews and a 4.9 TrustScore. In our census of recent reviews, 2% were classified as complaints, most often refunds delayed, support unhelpful, support unreachable. Elsewhere it scores 4.6★ on Google. Of 510 company replies to negative reviews analysed, 42% engaged with the specific problem.

What goes wrong most, according to reviewers

Refunds delayed — 100 reports (36% of complaints)
Support unhelpful — 81 reports (30% of complaints), rising
Support unreachable — 79 reports (29% of complaints)

Full evidence, quotes and trends: the Flight Centre UK complaint report.