Is EE legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 3,690 public Trustpilot reviews published 2026-07-30 to 2026-09-26 — see the Trustpilot page. Not affiliated with Trustpilot or EE.

EE is an established company with 123,641 Trustpilot reviews and a 4.3 TrustScore. In our census of recent reviews, 18% were classified as complaints, most often support unhelpful, poor core service, misleading pricing. Elsewhere it scores 3.3★ on Google, 2.2★ on the App Store, 3.2★ on Google Play. Of 1438 company replies to negative reviews analysed, 14% engaged with the specific problem.

What official records show

What goes wrong most, according to reviewers

Support unhelpful — 603 reports (43% of complaints), rising
Poor core service — 201 reports (14% of complaints), rising
Misleading pricing — 198 reports (14% of complaints), rising

Full evidence, quotes and trends: the EE complaint report.