Is AliExpress legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 1,198 public Trustpilot reviews published 2025-06-24 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or AliExpress.
Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.
AliExpress is an established company with 188,354 Trustpilot reviews and a 1.9 TrustScore. In our census of recent reviews, 94% were classified as complaints, most often refund refused, support unhelpful, delivery failed. Of 1162 company replies to negative reviews analysed, 16% engaged with the specific problem.
What goes wrong most, according to reviewers
- Refund refused — 384 reports (34% of complaints)
- Support unhelpful — 382 reports (34% of complaints), rising
- Delivery failed — 310 reports (28% of complaints)
Full evidence, quotes and trends: the AliExpress complaint report.