Is Aerial Direct legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 472 public Trustpilot reviews published 2026-01-05 to 2026-09-11 — see the Trustpilot page. Not affiliated with Trustpilot or Aerial Direct.

Aerial Direct is an established company with 19,722 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 3% were classified as complaints, most often support unhelpful, support unreachable, poor core service. Elsewhere it scores 4.4★ on Google. Of 466 company replies to negative reviews analysed, 25% engaged with the specific problem.

What goes wrong most, according to reviewers

Support unhelpful — 21 reports (34% of complaints)
Support unreachable — 17 reports (28% of complaints), rising
Poor core service — 11 reports (18% of complaints)

Full evidence, quotes and trends: the Aerial Direct complaint report.