Is United legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 100 public Trustpilot reviews published 2017-07-18 to 2026-09-19 — see the Trustpilot page. Not affiliated with Trustpilot or United.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

United is an established company with 160 Trustpilot reviews and a 1.5 TrustScore. In our census of recent reviews, 90% were classified as complaints, most often support unhelpful, poor core service, overcharging.

What goes wrong most, according to reviewers

Support unhelpful — 45 reports (50% of complaints)
Poor core service — 24 reports (27% of complaints)
Overcharging — 14 reports (16% of complaints)

Full evidence, quotes and trends: the United complaint report.