Is The Edinburgh Boiler Company legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 265 public Trustpilot reviews published 2018-09-30 to 2026-09-02 — see the Trustpilot page. Not affiliated with Trustpilot or The Edinburgh Boiler Company.
The Edinburgh Boiler Company is an established company with 2,834 Trustpilot reviews and a 4.9 TrustScore. In our census of recent reviews, 2% were classified as complaints, most often support unhelpful, faulty product, poor core service. Elsewhere it scores 4.8★ on Google. Of 23 company replies to negative reviews analysed, 39% engaged with the specific problem.
What goes wrong most, according to reviewers
- Support unhelpful — 20 reports (44% of complaints)
- Faulty product — 11 reports (24% of complaints)
- Poor core service — 11 reports (24% of complaints), rising
Full evidence, quotes and trends: the The Edinburgh Boiler Company complaint report.