Is Southwest Airlines legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 110 public Trustpilot reviews published 2026-07-02 to 2026-09-26 — see the Trustpilot page. Not affiliated with Trustpilot or Southwest Airlines.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

Southwest Airlines is an established company with 973 Trustpilot reviews and a 1.5 TrustScore. In our census of recent reviews, 91% were classified as complaints, most often poor core service, other, support unhelpful.

What goes wrong most, according to reviewers

Poor core service — 53 reports (53% of complaints)
Other — 20 reports (20% of complaints), rising
Support unhelpful — 17 reports (17% of complaints), rising

Full evidence, quotes and trends: the Southwest Airlines complaint report.