Is Outfox Energy legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 1,712 public Trustpilot reviews published 2021-10-13 to 2026-09-19 — see the Trustpilot page. Not affiliated with Trustpilot or Outfox Energy.
Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.
Outfox Energy is an established company with 56,002 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 5% were classified as complaints, most often support unhelpful, billing errors, support unreachable. Elsewhere it scores 4.2★ on Google, 2.1★ on the App Store. Of 484 company replies to negative reviews analysed, 58% engaged with the specific problem.
What official records show
CITIZENS_ADVICE (Q3 2020): 4.05★ Citizens Advice rating.
CITIZENS_ADVICE (Q2 2020): 3.9★ Citizens Advice rating.
CITIZENS_ADVICE (Q4 2020): 4.25★ Citizens Advice rating.
What goes wrong most, according to reviewers
- Support unhelpful — 240 reports (40% of complaints)
- Billing errors — 174 reports (29% of complaints)
- Support unreachable — 147 reports (25% of complaints)
Full evidence, quotes and trends: the Outfox Energy complaint report.