Is Orange Genie legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 197 public Trustpilot reviews published 2022-07-22 to 2025-06-25 — see the Trustpilot page. Not affiliated with Trustpilot or Orange Genie .

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

Orange Genie is an established company with 1,512 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 1% were classified as complaints, most often billing errors, support unhelpful, support unreachable. Elsewhere it scores 3★ on Google. Of 131 company replies to negative reviews analysed, 37% engaged with the specific problem.

What goes wrong most, according to reviewers

Billing errors — 52 reports (55% of complaints)
Support unhelpful — 43 reports (46% of complaints)
Support unreachable — 41 reports (44% of complaints)

Full evidence, quotes and trends: the Orange Genie complaint report.