Is OnBuy.com legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 3,533 public Trustpilot reviews published 2025-12-11 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or OnBuy.com.

OnBuy.com is an established company with 135,501 Trustpilot reviews and a 4.4 TrustScore. In our census of recent reviews, 13% were classified as complaints, most often delivery failed, faulty product, not as described. Of 959 company replies to negative reviews analysed, 54% engaged with the specific problem.

What goes wrong most, according to reviewers

Delivery failed — 290 reports (31% of complaints)
Faulty product — 227 reports (24% of complaints)
Not as described — 192 reports (20% of complaints), rising

Full evidence, quotes and trends: the OnBuy.com complaint report.