Is Octopus Energy legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 3,669 public Trustpilot reviews published 2026-06-15 to 2026-09-27 — see the Trustpilot page. Not affiliated with Trustpilot or Octopus Energy.
Octopus Energy is an established company with 876,929 Trustpilot reviews and a 4.8 TrustScore. In our census of recent reviews, 5% were classified as complaints, most often support unhelpful, billing errors, support unreachable. Elsewhere it scores 4.7★ on Google, 4.8★ on the App Store, 4.4★ on Google Play, 4.37★ on Reviews.io. Of 906 company replies to negative reviews analysed, 80% engaged with the specific problem.
What official records show
CITIZENS_ADVICE (Q3 2019): 4.15★ Citizens Advice rating.
CITIZENS_ADVICE (Q2 2020): 4.15★ Citizens Advice rating.
CITIZENS_ADVICE (Q3 2020): 4.3★ Citizens Advice rating.
What goes wrong most, according to reviewers
- Support unhelpful — 317 reports (42% of complaints)
- Billing errors — 211 reports (28% of complaints), rising
- Support unreachable — 127 reports (17% of complaints)
Full evidence, quotes and trends: the Octopus Energy complaint report.