Is Moss legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 100 public Trustpilot reviews published 2026-05-16 to 2026-09-24 — see the Trustpilot page. Not affiliated with Trustpilot or Moss.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

Moss is an established company with 2,679 Trustpilot reviews and a 2.7 TrustScore. In our census of recent reviews, 71% were classified as complaints, most often support unhelpful, refund refused, delivery failed. Of 62 company replies to negative reviews analysed, 6% engaged with the specific problem.

What goes wrong most, according to reviewers

Support unhelpful — 35 reports (49% of complaints), rising
Refund refused — 18 reports (25% of complaints), rising
Delivery failed — 17 reports (24% of complaints), rising

Full evidence, quotes and trends: the Moss complaint report.