Is HSBC UK legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 1,069 public Trustpilot reviews published 2025-10-09 to 2026-09-26 — see the Trustpilot page. Not affiliated with Trustpilot or HSBC UK.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

HSBC UK is an established company with 29,346 Trustpilot reviews and a 4.4 TrustScore. In our census of recent reviews, 22% were classified as complaints, most often support unhelpful, account/app problems, support unreachable. Elsewhere it scores 4.3★ on Google, 4.8★ on the App Store. Of 695 company replies to negative reviews analysed, 54% engaged with the specific problem.

What goes wrong most, according to reviewers

Support unhelpful — 283 reports (48% of complaints), rising
Account/app problems — 205 reports (35% of complaints)
Support unreachable — 115 reports (20% of complaints)

Full evidence, quotes and trends: the HSBC UK complaint report.