Is Capita legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 184 public Trustpilot reviews published 2026-03-12 to 2026-09-24 — see the Trustpilot page. Not affiliated with Trustpilot or Capita.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

Capita is an established company with 512 Trustpilot reviews and a 1.1 TrustScore. In our census of recent reviews, 98% were classified as complaints, most often support unreachable, support unhelpful, account/app problems. Elsewhere it scores 2★ on Google.

What goes wrong most, according to reviewers

Support unreachable — 117 reports (65% of complaints)
Support unhelpful — 101 reports (56% of complaints), rising
Account/app problems — 43 reports (24% of complaints)

Full evidence, quotes and trends: the Capita complaint report.