Is Butler & Wilson legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 288 public Trustpilot reviews published 2022-05-10 to 2026-07-29 — see the Trustpilot page. Not affiliated with Trustpilot or Butler & Wilson.

Butler & Wilson is an established company with 6,492 Trustpilot reviews and a 4.9 TrustScore. In our census of recent reviews, 2% were classified as complaints, most often faulty product, not as described, delivery failed. Elsewhere it scores 4.4★ on Google. Of 48 company replies to negative reviews analysed, 56% engaged with the specific problem.

What goes wrong most, according to reviewers

Faulty product — 18 reports (21% of complaints), rising
Not as described — 16 reports (19% of complaints)
Delivery failed — 15 reports (18% of complaints)

Full evidence, quotes and trends: the Butler & Wilson complaint report.