Is American Express legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 182 public Trustpilot reviews published 2025-11-28 to 2026-09-23 — see the Trustpilot page. Not affiliated with Trustpilot or American Express.
Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.
American Express is an established company with 913 Trustpilot reviews and a 1.3 TrustScore. In our census of recent reviews, 93% were classified as complaints, most often support unhelpful, account/app problems, support unreachable.
What goes wrong most, according to reviewers
- Support unhelpful — 80 reports (47% of complaints), rising
- Account/app problems — 37 reports (22% of complaints), rising
- Support unreachable — 27 reports (16% of complaints)
Full evidence, quotes and trends: the American Express complaint report.