Gas Bottles Direct: most-reported complaints
Automated analysis of 194 public Trustpilot reviews published 2023-06-15 to 2026-09-17. TrustScore 5 from 605 total reviews — see the Trustpilot page. Quick answer: is Gas Bottles Direct legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, with two specific instances identified in the analysis. In these cases, customers were initially shown attractive deals for gas bottle collection online but received subsequent phone calls informing them that the price was incorrect. This issue accounts for 100% of the complaints found in the 194 reviews analyzed. No clear trend can be established due to the low number of reviews.
How to reach Gas Bottles Direct
These are the contact details Gas Bottles Direct publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01903 700778, email [email protected], address 43 The Vinery, Arundel Road, Poling, Arundel, West Sussex, Arundel, BN18 9PY, GB.
The company claimed its Trustpilot profile on 2020-05-11 and last replied to a negative review on 2026-06-24. Trustpilot ranks it 2 of 12 in Gas Cylinders Supplier. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 20.0d) · 2026-08-15 (100%, 20.0d) · 2026-08-18 (100%, 20.0d) · 2026-08-21 (100%, 20.0d) · 2026-08-25 (100%, 20.0d) · 2026-08-28 (100%, 20.0d) · 2026-08-31 (100%, 20.0d) · 2026-09-03 (100%, 20.0d) · 2026-09-06 (100%, 20.0d) · 2026-09-09 (100%, 20.0d) · 2026-09-12 (100%, 20.0d) · 2026-09-15 (100%, 20.0d) · 2026-09-18 (100%, 20.0d) · 2026-09-24 (100%, 20.0d).
Review provenance: 100 company-invited reviews in the recent window average 4.96★, while 99 organic (uninvited) reviews average 5.00★.
11% of its 198 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 100% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 211 of this company’s 605 Trustpilot reviews (35%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Gas Bottles Direct?
Misleading pricing
2 reports · 100% of complaints“Bought a gas bottle on their website, looked like a good deal, for collection. Got a phone call following morning informing me price was wrong”
The company replied on 2026-06-24: “Good morning Martin I would like to sincerely apologise for the disappointment and inconvenience caused. As discussed on the phone, following an update to our website, this Hobbyweld cylinder was…”
Our classifier read this reply as a substantive response.
“I would not pay over 80.00 for a 6 kg cylinder and my regulator didn't fit your cylinder”
The company replied on 2023-06-26: “Dear Mr Oakes We’re sorry that your experience with Gas Bottles Direct was less than satisfactory. Unfortunately you ordered the wrong cylinder from our website, plus you ordered a refill cylinder…”
Our classifier read this reply as a substantive response.
It promised: refund.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.